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Guides Inbox

Guide · 4 steps

How to use Inbox

WhatsApp Business, Telegram and email in a shared inbox, each conversation linked to its lead or contact, with replies logged on the timeline.
  1. 1

    Connect your channels

    Integrations

    Connect WhatsApp Business, a Telegram bot and your Gmail, Outlook or IMAP mailbox.

  2. 2

    Messages arrive in one place

    Inbox

    Every conversation shows the customer's record beside it. New people become leads automatically.

  3. 3

    Assign and reply

    Conversation

    Take a conversation or assign it to a colleague. Use approved WhatsApp templates where required.

  4. 4

    Never lose history

    Lead or contact timeline

    Replies are saved on the customer's timeline, so the history stays when people change roles.

Common questions

Good to know

Does connecting Telegram read my private chats?+

No. Only messages sent to your business bot arrive in RAHWE.

Do I need a paid WhatsApp plan?+

RAHWE connects to your own WhatsApp Business number. Meta, not RAHWE, charges for template messages that start a conversation.

Can two people reply from the same WhatsApp number?+

Yes. The whole team works from the shared inbox, each with their own login.

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